Booking Terms
Please read this page carefully. If you have any questions, contact us before booking.
Making a booking
Bookings can be made online or by phone. A booking is confirmed once accepted by Hatters Cars — an online quote is an estimate until confirmed.
Advance and recurring bookings
Journeys can be booked for a specific future date and time, including return journeys and recurring bookings for business, care and education accounts.
Waiting time
Drivers will wait a reasonable period at the agreed pickup point. Extended waiting time, or a missed pickup, may be treated as a no-show — see our Cancellation & Refund Policy.
Changes to your journey
Pickup address, drop-off address, timing, vehicle type and passenger numbers can be amended subject to availability — contact us as early as possible to change a confirmed booking.
Accuracy of information
Please give accurate pickup/drop-off details, passenger numbers, luggage and any accessibility requirements when booking, so we can allocate a suitable vehicle and driver.
Related policies
These Booking Terms sit alongside our Terms & Conditions and Cancellation & Refund Policy.
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