Terms & Conditions
Please read this page carefully. If you have any questions, contact us before booking.
1. About Hatters Cars
Hatters Cars is a licensed private hire operator based in Luton. These terms apply to your use of this website and to journeys booked with us, alongside our Booking Terms and Cancellation & Refund Policy.
2. Using this website
This website is provided for booking enquiries and information about our services. Content is reviewed regularly, but journey times, availability and pricing shown online are estimates and may be confirmed or adjusted at the time of booking.
3. Bookings
A booking is confirmed once accepted by Hatters Cars, whether made online or by phone. Full booking terms are set out in our Booking Terms.
4. Passenger conduct
Drivers may refuse or end a journey where passenger conduct puts safety at risk, in line with our Zero-Tolerance Policy.
5. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, or any other liability that cannot be excluded by law.
6. Governing law
These terms are governed by the law of England and Wales.
7. Contact
Questions about these terms can be sent through our Contact page.
This is placeholder content prepared for Hatters Cars' review. It should be checked and approved by a qualified adviser before the website goes live.